In this article we introduce the new look for our family of products: Rex CRM, Siteloft and Spoke and get excited about the potential we’ll be unleashing in 2022 as our products become more seamlessly integrated and our whole-of-office platform delivers even more potential to list, sell, rent and manage more properties than ever before.
Ten years ago we introduced Rex Software to the Australian market. Our vision back then was simple: to become synonymous with enabling agents to deliver a great customer experience – being responsive to requests for contact, finding the great buyers for listed properties, and being the first port of call when someone decides to sell.
We learnt a lot in the process of building the first and second versions of Rex – about how great products should work, and what tools the property industry really needed to get the job done. This knowledge led us on a journey to create and market Siteloft as a website provider for beautiful real estate websites and then build Spoke as a tool to deliver digital ads without the need for any specialised skills in tools like Facebook Business Manager or Google Ads.
Today our product range is found in agencies across Australia, New Zealand and the UK, driving efficiency and growth in the listing and selling process. Each product stands proudly in the segment where it operates, and delivers value for its users every day. We’ve ensured our APIs are open and accessible to support the efficiency of your own unique technology stack. But like all good businesses we’ve arrived at a key turning point for us as a company and for you as our customers.
When we launched Siteloft and Spoke, we did so with a rough idea of taking these products and extending them into other markets outside real estate. They could grow and develop their functionality to meet the needs of a wider industry. But the past year (and yes this is probably another COVID story) has given us the space to actually redefine what we care about most.
A few months ago we completed a project that allowed for a lot of reflection and deep thinking. We needed a vision that inspired us as an organisation, but also talked in the language of the people who matter most to us – you, our agency customers.
Our 2021 mission centres on the concept of home.
Together (in partnership with agents) we help people find, change and make a home.
This mission, which puts the property industry front and centre in everything we do, has drawn the line in the sand around what we as a company do and don’t do. We are single-minded in our pursuit of working with our customers to truly transform the experience of home at a more fundamental level today.
It is also a mission based on the knowledge that all great things are simple (Winston Churchill). So let’s get back to making things simple – making your suite of technology solutions that drive agency efficiency and growth simple to buy, simple to use, and simple to integrate. Let’s make the products integrate both with each other and with your favourite proptech tools.
Our journey to this “simplicity” nirvana isn’t a quick trip to the local cafe. It’s a road trip to a new and exciting destination and it all starts with the brand “Rex Software”.
Today around the world more than 10,000 users have an active Rex login. This is the brand delivering the backbone to their agency operations. For some of you, it’s a brand you have loved and supported for the whole ten years, for others you may have just joined us and are exploring the potential of the Rex CRM and Workflow Engine to deliver your own unique version of excellence in customer service.
Last year we shared with you all a new look to the Rex brand – and a new way Rex would sound. The Rex brand embraces three key drivers behind everything we do:
The property game can be exhilarating. But it can also be really hard. We get that – and want to help you with products designed to help you deliver trust and integrity in everything you do. Being honest and upfront is at the core of all our interactions with each other, with our customers, and with buyers and sellers. We may not always get it right so it's important for us to be authentic as a brand – sharing our passion and ideas openly.
Transactions that happen in the world of real estate sales are complex. We get that, and so we work to make these things as simple as possible for agencies and for buyers and sellers. We don’t need to make ourselves feel important – our products are for you and the way you work so we won’t use deep tech-talk or jargon.
...and know our customers are too.
We are just like you – a bunch of good people trying to make the work of property a better place for everyone. We’ll talk to you in a direct and personal way so we can connect and develop relationships that matter. We value everyone equally and ensure we act with compassion and belonging.
Our central promise at Rex is to enable property professionals around the world to deliver their own great customer experience efficiently. When we do this our customers have the tools they need to grow their business and thrive in a highly competitive market.
Acknowledging the support the new Rex brand has from our customers has given us the confidence to take the leap and move from our current house of brands structure, where each brand stands alone and unsupported to our new branded house. In this new presentation, the product range will present a unifying presence, a common language, and most importantly deliver a single access point to an agency ecosystem.
Over the next few months, Rex (rexsoftware.com) will become the home of Spoke and Siteloft. This master site will become the single source of our extensive library of resources and content, delivering insights and best practices to agencies across the countries we serve. As a customer of one product, you’ll be able to access all the resources from all the products.
You’ll notice the brand logos change and the way our marketing materials look. You’ll have the opportunity to engage with just one social media page on each platform, making it easier to stay up to date with all the news and product info.
You’ll also see the logos change within the product apps themselves. But don’t worry – the products will still continue to do everything you need them to do in the short term and we’ll definitely be celebrating with you the launch of new features and integrations.
Next year as we work our way through this journey you’ll find new and exciting ways in which the products work together, enhancing the user benefits of a much broader agency ecosystem. And you’ll see new products coming soon to change the way you think about your agency's operations.
This is an exciting time for our customers and our staff. Bringing our products together under one brand shows the world our commitment, and future dedication, to everyone in the property industry.